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Help for Buyers


1 - Signing Up
Signing up on CDandLP enables you :
- to ask a question to a seller regarding an item you are interested in,
- to buy items,
- to sell items,
- to create your wish list about items you are looking for.
Please be as precise as possible when filling in the information about your profile as well as your shipping address. Please make sure your email address is correctly entered for future tracking of your orders.

At the time you sign in, if the country you live in doesn’t show in the list of the form, Contact our customer service.

The data you enter upon registration on the site is protected and stored securely.
This data is required for the process of your order and more generally for a good commercial relationship between you and us.
You can modify and/or delete this data at any time, from your account or by contacting us. Learn more here
2 - Finding an item
Each item is displayed on a unique page. On this page, you’ll find the detailed information about the item: artist, title, label, pressing, condition, picture, description, track listing and information about the shop.
2.1 - Is this item available?
When an item is displayed by a seller, it is usually in stock.
CDandLP doesn’t store any item for sellers and therefore cannot ensure the availability of the items on their behalf.
If you need further information regarding the item and its availability you can contact the seller by using the link "Contact the shop" on the item description page.
Should the item be sold-out and should you pay by credit card, the latter will not be charged for the purchase.
CDandLP regularly reminds sellers to update their inventories.
2.2 - How to be sure of a record condition (What do symbols like M, EX, VG+ ... mean)?
Each seller has to state the condition of the items they sell according to CDandLP’s grading code.
This classification is based on international standards Goldmine and Record Collector Grading Systems.
Click here to get an explanation of each code.
Prices are set up by sellers; postage excluded, VAT included.
2.3 - Wants list
Click on the following link to create your wish list at CDandLP. As soon as a seller puts for sale an item that is in your list, we will send you an email message. You can add as many items as you want.
2.4 - Asking a question to the seller
When you find that the information on the item description page is not clear enough or not sufficient, you can request for additional details to the seller by clicking the link "Contact the shop" on the page. The seller will be notified by email. Contacting a seller requires to sign in at CDandLP.

[!] NOTE:
This service is meant to obtain further information on the item itself.
You shall NOT:
- be aggressive or insulting
- communicate your personal address to the seller.
3 - Placing an order / Updating an order
3.1 - Shopping cart
[!] NOTE : For you to use the shopping cart your browser must accept cookies.

To order an item click on the "Add to shopping cart" button from the listing page or the description page of the item. You can always decide to add or remove items before confirming your payment.
On the shopping cart, the shipping charge is automatically calculated depending on the country of delivery and the shipping method selected. Thus, you immediately know the total amount of your order including shipping.

It is possible to ''make an offer'' on some items - that is to say negotiate their price - under certain conditions. The seller can refuse your proposition.

You can temporarily store items into your cart and keep them for a future order. Note that they will not be reserved to you.

3.2 - Shipping methods
Sellers can propose several shipping methods:

Economy method: It is the slowest but most economical shipping method. This service doesn’t provide any tracking number. It is suitable for low value orders.

Priority method: It is a faster shipping method, known as “airmail” for international shipping. A real time delivery monitoring is possible if the postal service offers a tracking number.

Registered method: it is generally a fast and secure shipping method with a legal evidence of shipping and receiving and sometimes with insurance for the seller in case of loss or breakage.

Express Mail: companies like FEDEX, UPS, DHL, EMS ....

[!] NOTE:
To avoid any loss during shipping, sellers can set up their shipping methods in a way to force secured methods above a purchase amount.
For instance: registered shipping forced from 100 € purchase.
3.3 - Shipping fees
These fees are displayed on your shopping cart depending on the weight of the package (weight of all the items + packaging). Shipping fees are paid by the buyer and then forwarded to the seller.
Shipping fees, may be:
- defined by CDandLP according to the postal rates in the seller’s country.
- defined by the sellers themselves.
Professional sellers may apply extra packing costs.

Once in a while, if the item has a particular volume or a heavy weight, or if the seller wants to secure the shipping using another method, they may request for a readjustment in the shipping fees.
You’ll be notified by email and your agreement will be requested before the cashing of your order.
3.4 - Payment methods
Several payment methods are available on CDandLP. Whatever method you select, CDandLP cashes the transaction.

Credit card (Visa, MasterCard and American Express)
Payment by credit card is done via SSL technology. This payment method is superior in safety and reliability conditions to other payment methods.
It also reduces your order processing time.

Here are the different steps when you pay by credit card:
1. CDandLP checks the validity of your credit card.
2. CDandLP notifies sellers and request that they confirm the availability of the items.
3. CDandLP debits the total amount of the order from your credit card, sends you the final summary and immediately notifies the sellers that they can ship the order.

[!] NOTE:
- If one of the items of your order is not available, the total amount of your order is automatically recalculated after adjustment of the shipping fees. Therefore, your credit card is charged only for items whose availability has been confirmed.

Paypal
Your orders can be paid quickly and easily by sending your payments to our account paypal@cdandlp.com.

Here are the different steps when you pay by PayPal:
1. CDandLP notifies sellers and request that they confirm the availability of the items.
2. CDandLP debits the total amount of the order from your PayPal account, sends you the final summary and immediately notifies the sellers that they can ship the order.

[!] NOTE:
- If one of the items of your order is not available, the total amount of your order is automatically recalculated after adjustment of the shipping fees. Therefore, your PayPal account is charged only for items whose availability has been confirmed.

Bank transfer
You can pay your order by bank transfer in Euros.

Here are the different steps when you pay by bank transfer:
1. CDandLP notifies sellers and request that they confirm the availability of the items.
2. You have a period of 5 days to send your payment. You'll receive our bank account information (IBAN) by email. Once your payment transferred, please specify the date of the payment in your account My account > My Purchase History > Orders History.
If you fail to confirm the payment during this period, your order will be cancelled.
3. CDandLP receives your payment, cashes order and authorizes seller(s) to ship the order.

[!] NOTE:
Any bank charges related to the bank transfer shall be covered entirely at your expense; otherwise we won’t accept your payment.

Your balance
You can also use the money available on your account balance to pay your order. Your balance may be positive in three cases:
- You are also a seller and your balance is positive with sales made on CDandLP.
- You received order refunds that were credited to your balance.
- You can credit your CDandLP balance and use it to pay for your orders. This option reduces bank charges.

A coupon equal to the total order price will be automatically deducted from your balance to pay the order.
Activate this service by sending an email on order form first.

[!]NOTE:
If the seller cancels your order paid via a coupon, you can credit back the coupon to your balance by going to My account > My Purchase History > Coupons. Otherwise, please Contact our customer service.

Modify your payment
Provided that CDandLP hasn’t cashed your payment yet, you can change the payment method by clicking on the button UPDATE PAYMENT METHOD, in the detail of the order, from the section My Account > My purchase > Orders history.
3.5 - Order update
You may change your order prior to shipping. Click on UPDATE MY ORDER by going to the detail of the order, in > My purchase history > Orders history. Change the delivery address, the payment method, delete items or cancel the order.

To add items, please place a second order to the shop. Contact the shop so that they adjust postage and combine the 2 orders in the same parcel.

To contact the shop, leave them a message via the order form or send them a message via the messaging board.
4 - Orders tracking
You can check the status of your orders at any time in your account My account > My Purchase History > Orders History.

We will notify you by email message all along the cashing and shipping process of your order.
5 - Orders delivery
Before confirming your order, two address forms are displayed. You can fill in a billing address and a delivery address. Both addresses can be updated.

Delivery times depend on:
- the shipping method you have selected
- the sellers' average time to confirm and to ship their orders.
To get an idea how fast sellers handle orders, you may check their performances. They are displayed on each item description page or on the seller’s listing page.

A question about your order?

-The seller still hasn't confirmed my order.
To contact and remind the seller about the order, click on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history.

-The seller still hasn't confirmed the shipping of my order.
To contact and remind the seller about the shipping, click on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history.

PLEASE NOTE: If you notice that the package is damaged, torn or smashed, please refuse it for a return to the sender. Contact the seller within 24 hours to inform them about the situation. Claims made after acceptance of the package won't be accepted by our Customer Service.
6 - Receipt of an order
Once you have received your order, we ask you to confirm the receipt by giving a satisfaction mark and a feedback to the seller. This feedback triggers the payment to the seller. Therefore, it is important to quickly confirm the receipt of your orders, after taking time to play and listen to your item.

CDandLP notifies you by email message according to the following deadlines:

For domestic orders:
- via Economy shipping: 30 full days after the shipping date
- via Priority, Registered or Express shipping: 23 full days after the shipping date

For international orders (Colombia, Brazil, Venezuela, Chile, Peru, Uruguay excluded):
- via Economy shipping: 44 full days after the shipping date
- via Priority, Registered or Express shipping: 30 full days after the shipping date

For international orders to Colombia, Brazil, Venezuela, Chile, Peru and Uruguay:
- via Economy shipping: 60 full days after the shipping date
- via Priority, Registered or Express shipping: 44 full days after the shipping date

After these deadlines, without your confirmation or any claim from you on the order, CDandLP’s system confirms the receipt automatically.

Confirm the receipt of your order by using the link provided in the email notification CDandLP sends you or by going to the section My Account > My purchase > Orders history.

Only a very few times, deliveries can take longer than expected, especially with economy shipping method. If your delivery is delayed and in order to make sure that the parcel is on its way, contact the seller before registering your complaint to our customer service.

If you have confirmed the receipt of your order by mistake, click on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history
7 - Seller’s review
We request that you confirm the receipt of your order from your account My account > My Purchase History > Orders History. Give a feedback for the transaction by giving a satisfaction mark and a comment for the seller’s attention.
5/5 Very satisfied
4/5 Satisfied
3/5 Fairly satisfied
2/5 Disappointed
1/5 Very disappointed

CDandLP will use this satisfaction mark to assess the seller's performances. The score is the arithmetical average of the marks received in the past. It enables buyers to easily identify reliable and efficient sellers.
By giving an unbiased satisfaction mark, you will encourage sellers to perform better. You also contribute to make of CDandLP a more secure and transparent place. Giving a feedback to a seller doesn’t give rise to any compensation.

How to give your feedback?
- the item must comply with the seller’s original description,
- assess the seller’s capacity to confirm and then to ship,
- assess the quality of the packaging,
- assess if the seller has followed the general rules of CDandLP (they added a delivery note, they did not add any advertisement…).

[!] NOTE:
Do not give a satisfaction mark about the quality of the artistic work.

The buyer can update their feedback 3 times. Comments and marks can evolve when a satisfactory solution is provided for the buyer’s convenience.

Any unjustified feedback and/or any feedback that wouldn’t comply with CDandLP’s terms can be removed upon seller’s request. When CDandLP removes a comment or a mark, the buyer is notified by email and has 7 days to reply. When the buyer fails to reply within this period, CDandLP reserves the right to take a fair decision, like it is specified in the guidelines

Buyers feedbacks are stored on the website and displayed on sellers profiles with no limit in time.

8 - CDandLP’s guarantee
CDandLP acts as a middleman and guarantees transactions. It guarantees the seller because it cashes transactions. It guarantees the buyer to be satisfied because our Customer Service attends when a problem occurs. These commitments with buyers and sellers are listed in our guidelines.

The seller is only paid once you have confirmed the receipt of your order.

If you have a problem on your order, contact the seller first, they may be able to assist you. Most claims can be settled directly between buyers and sellers. If not, Contact our customer service.

Our job is to make sure that you are satisfied with your purchase. We undertake to assist you, as fast as we can, in the resolution of any dispute you may open.

8.1 - The item I've just received is different from the one I've ordered.
If the item doesn't correspond to the one you ordered, contact the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history
8.2 - An item is missing in my order.
If one or several items are missing from the parcel, contact the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history
8.3 - The ordered item was delivered broken or damaged.
If the item was damaged during transportation, please provide a picture and contact the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history
8.4 - The condition of the item is worse than advertised.
If the grading of the item you received is inferior to the one initially described by the seller, please provide a picture and contact the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history.
8.5 - The seller didn't use the shipping method you selected.
If you paid more than what the seller paid for, please send a picture of the stamp to the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history.



After checking, we will refund you the difference.
8.6 - I wish to retract.
You have a right of withdrawal if the item(s) was(were) ordered from a professional seller specified as such on the website, within the seven days following the item(s)’ receipt. Withdrawal do not apply to reproductible products (cd, vinyls, dvd, vhs...), unless they are still sealed.

If those conditions apply to the item(s) you wish to return, contact the seller by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history. You must have confirmed the receipt of the order beforehand.

As soon as the parcel is received in perfect condition by the seller, we will be able to refund the price of the item plus the shipping costs. Please note that shipping costs for the return are at your expense.
8.7 - I still haven't received my order.
First, check that the item was shipped by the seller, from your account My account > My Purchase History > Orders History.

You can track your parcel by clicking on the button TRACK PARCEL, in the detail of the order, from the section My Account > My purchase > Orders history.

If your order still doesn't reach you, open a claim by clicking on the button OTHER ACTIONS, in the detail of the order, from the section My Account > My purchase > Orders history
9 - How to redeem a gift card
You have received a gift card. How does it work ?

This version has been translated in English for your convenience only.
Be aware that only the French version prevails.

By purchasing or activating a Gift Card by CDandLP, you agree to be bound by this agreement and our Terms and Conditions.

1. How to purchase a Gift Card by CDandLP:

Gift cards by CDandLP can be purchased in EUROS only.
Payment methods for Gift Cards by CDandLP are the same as the ones available for the purchase of orders on the marketplace https://www.cdandlp.com/en/help-for-buyers Gift cards cannot be cancelled after cashing. No refund will be accepted.
Gift cards by CDandLP can only be used on CDandLP or GrooveCollector.


2. How to send a Gift Card by CDandLP:

There are two ways of sending Gift Cards to the recipient:

- by email: CDandLP will send it directly to the recipient.

- by printing it : you will be in charge of giving the paper version to the recipient.

CDandLP does not send any Gift Card by postal mail.


3. How to credit a Gift Card by CDandLP:

Gift Cards by CDandLP are issued with a unique code.

This code expires 3 months after the payment of the Gift Card.
Our system will refuse any attempt to enter the code after 3 months.

The recipient of the Gift Card credits the amount of the card on its balance by entering the code in the provided field in the following section : My Account > Gift Card My account

Once the code properly entered by the recipient, CDandLP will automatically add the amount of the Gift Card to the balance.

Under no circumstances shall the amount of the Gift Card by CDandLP be refunded on the recipient's bank or PayPal account, nor on another CDandLP user account.

Once CDandLP has credited the balance with the amount of the card, the recipient has no limit in time to use the balance. The recipient can split the received amount into several payments.

3. How to pay with a Gift Card by CDandLP:

At the check out, select the following payment method: "account balance" to pay the entire or part of the order.

If the amount of your order is less important than the existing balance, the difference will be saved in your balance for a future purchase.